IT Help Desk
Technology support for all UIJ students, faculty, and staff.
Account & Access Support
Get help with your UIJ account, including login issues, password resets, and access to university systems.
- Password resets and account recovery
- Multi-factor authentication setup
- Student portal and email access
- LMS (Learning Management System) login support
Learning Management System
Our LMS is your central hub for courses, assignments, grades, and communication. The IT Help Desk provides support for all LMS-related issues.
- Course access and enrollment issues
- Assignment submission and file upload problems
- Gradebook and progress tracking
- Discussion forums and messaging
Software & Tools
UIJ provides students with access to a suite of academic software and productivity tools. The Help Desk can assist with installation, access, and troubleshooting.
- Microsoft Office 365 (free for students)
- Google Workspace for Education
- Library database access
- Video conferencing tools for virtual classrooms
- Specialized academic software by department
Hardware & Connectivity
For students experiencing technical difficulties with their devices or internet connectivity, we offer guidance and resources.
- Device compatibility checks
- Internet troubleshooting tips
- Refurbished laptop loaner program for students in need
- Mobile hotspot lending for areas with limited connectivity
Contact the Help Desk
Our IT support team is available around the clock to serve our global student body across all time zones.
- Email — helpdesk@uij.edu
- Live chat — Available 24/7 in the student portal
- Phone — +1 (555) 100-2000
- In-person — Technology Center, Main Campus